Anne I’m a Projects Manager in the Digital Services Team, based in the Open University Library and Learning Resources Centre. I mainly manage Library-related research, development and implementation projects. I have been in my current position since 2005 and have had a few different roles in the OU Library since 1997. My responsibilities currently include:

  • Open University Digital Library:  OUDL Project Manager, OUDL is being developed to provide a place for OU staff, students and the public to discover digital and digitised archival content from the OU Library, from videos and images to digitised documents and archived websites.
  • Library website personalisation:  Managing the development of a new set of personalised tools and services for the OU Library.  We’re aiming to provide students with relevant personalised information in the right place at the right time.
  • Personalisation strand of the OU StudentHome Help Projects: Inputting knowledge & advice.

I am the Treasurer on a Committee of Trustees for a children’s After-school and Holiday Club, a charity based in North Milton Keynes.  I have been a Committee member since September 2010, as Treasurer my responsibilities currently include:

  • Line management of the Club’s Administrator/Bookkeeper & deputising when they are on leave.
  • Joint responsibility for up to 4 permanent staff plus casual workers.
  • Business analysis and planning.
  • Budget analysis, management and forecasting; accounting and financial administration including producing the Club’s Annual Financial Return for the Charity Commission.
  • Management of staff recruitment.

I have been a Webmaster for Hanslope Village since June 2012.  Myself and one other volunteer have joint responsibility for maintaining content and managing the site. I provide advice and support to those maintaining other local websites on request.

Previous Library and University Experience

OU Library projects I have managed include:

  • Bringing MyReferences into service: MyReferences is a Moodle-based reference management solution powered by RefWorks and developed by the JISC-funded TELSTAR project.  Students and staff use MyReferences to collect and manage references and create bibliographies.  MyReferences can also be used to output references and readings to Module websites.
  • Library website personalisation: Streamling and providing context specific Help & Support on the Library website.
  • TELSTAR (Technology Enhanced Learning supporting STudents to achieve Academic Rigour): funded under the UK Higher Education Joint Information Systems Committee’s Institutional Innovation Programme (Phase 2 – Large-scale Institutional Exemplars). [Interim Project Manager.]
  • Implementation of VOICE SmartAnswer the FAQ management side of the OU CRM system, within the Library (in conjunction with the Student Services VOICE Team).
  • Implementation of VOICE the OU CRM system, within the Library (in conjunction with the Student Services VOICE Team) as a replacement for the previous existing enquiry management system;
  • PROWE (Personal Repositories Online Wiki Environment): a research project funded under the JISC Digital Repositories Programme (03/05). PROWE looked at the use of wiki and blog technology to support part-time distance education tutors (lecturers) CPD needs.
  • Document Management: development and implementation of document management policies and procedures and the Livelink (OpenText) Document Management System.
  • Enquiry Management: development and implementation of an enquiry management system based upon RemedyAR System.

I jointly managed the OU Library’s Research Seminars Programme from 2006 until 2011. Open to OU staff and members of the Milton Keynes Learning City Libraries Network, the seminars explore a number of specific subjects relevant to information, teaching and learning professionals, to encourage the sharing of knowledge on a range of topics: e-learning, learner support, open access, interoperability, digital libraries, metadata, information literacy, new technologies etc.

During 2005 I was one of the OU’s HERA role analysts working for OU Human Resources; having completed HERA training I interviewed staff from across the University about their roles and responsibilities.

I was a member of the JISC – funded HeadLine Project based in the British Library of Political and Economic Science at the London School of Economics. I joined the team in January 2000 as Project Officer and contributed to the development and evaluation of the HeadLine PIE (Personal Information Environment). I was responsible for the management of the final phase of the project; the Operational Roll-Out work package. Whilst at the LSE I also managed a DNER funded project to evaluate MetaLib/SFX, the hybrid library system produced by Ex-Libris.

From October 1997 until December 1999, I worked as a Subject Information Specialist (Assistant Librarian) within the Open University Library. I helped to meet the information needs of the Open University Business School through the development of electronic resources and services. I co-authored information search guides, including the OU’s MBA Information Search Guide for which I developed the first HTML (web) version. I was the Membership Secretary of the British Business Schools Librarians Group from May 1999 – June 2000.

My tour of UK universities began in 1995. So far I have either worked, or studied (or sometimes both!) at: The University of Sunderland, Liverpool Hope University, The University of Sheffield, The Open University (Milton Keynes), and the London School of Economics.

Previous Voluntary Work Experience

Pre-school Committee Member

I was a member of the Management Committee of Trustees for Hanslope Pre-school from 2005 until 2010. I undertook various roles including Fundraising Coordinator (09.2007 – 09.2009), Treasurer (09. 2009 – 02.2010) and finally Chair (02.2010 – 09.2010).

During my two years as Fundraising Coordinator the Pre-school raised £3,310 through activities ranging from cake/car-boot sales and dressing-up days to sponsored obstacle courses and other fun events including an annual Halloween party for pre- and primary school children.  Events I planned and managed included Pre-school’s 40th Birthday celebration in June 2009 and Hanslope Pantomime Horse Trials in October 2009. Committee and Staff worked together to prepare for and run the 40th Birthday event at St James Church, it included a Teddy Bear’s picnic and activities provided by Milton Keynes Play Association and MK Parkour.  It was attended by past and present Pre-school children, staff and volunteers and was reported by the MK Citizen.  The Horse Trials were run jointly by the Pre-school and the local After-school Club with support from Milton Keynes Eventing Centre and MKPA; the horses were kindly lent to us by the Director of the film Tortoise in Love. The event was opened by the Mayor of Milton Keynes and the MK Citizen published an article about it.

As Pre-school Chair I had management responsibility for 6 Staff and a Committee of Trustees (the latter were all unpaid volunteers). My main achievements were managing a successful staff consultation on change of contracts, overseeing two successful funding bids and managing the Pre-school’s PSLA Accreditation programme: Reflecting on Quality, based on the “observe, reflect, improve, review” process.

The funding bids included a substantial (~£7.5K) Capital and Access Grant from Children and Young People’s Services at Milton Keynes Council to extend the outdoor play area to almost double the original size, install new gates to allow free flow between the indoor hall and the outside area and purchase new outdoor equipment. The actual work was carried out after I stepped down as Chair and so I was thrilled to be invited to the official opening along with other representatives from the local community including the Mayor of Milton Keynes.

Starting in March 2010 I led Pre-school Staff and Committee through an 18 month process (essentially a change management project) to achieve PSLA Accreditation.  I stepped down as Chair in September 2010 (when my youngest child left for primary school) but continued to manage the Accreditation work through to its successful conclusion in September 2011.  I continued as the Pre-school’s PSLA Accreditation Mentor up until September 2012 so as to provide support and advice towards their first yearly accreditation review report for which they were highly praised by the PSLA.

Publications and presentations include:

Gambles, A. (March 2001) “The HeadLine Personal Information Environment – Evaluation Phase One.” D-Lib Magazine. 7(3).

Gambles, A. (December 2000) “The development and launch of the HeadLine Personal Information Environment.” Information Technology and Libraries. 19 (4) pp 199-205.

Gambles, A. (April 2000) “Put yourself in the PIE – The HeadLine Personal Information Environment.” D-Lib Magazine. 6(4).

Hunter-Brown, Caryl J. & Anne Faulkner (2000) “Information Search Guide,” Open University Worldwide. ISBN 0749298081


I have an MA in Librarianship (University of Sheffield, 1997) and a BSc (Hons.) in Environmental Studies (University of Sunderland, 1995).

I have studied and passed three Open University courses:

T151 “Digital worlds: designing games, creating alternative realities.” (2009)

M865 “Project Management” – a Post Graduate Level course (2005)

B654 “The Effective Manager” – a Certificate Level Management course (2001)


My professional interests include the use of ICT and (so-called) web 2.0 technology in libraries and education. I am http://del.icio.us/library2.0, please add me to your network.

I have been a modern-jive (Ceroc mostly) dancer since 1996 and dance regularly at two or three different venues in and around Buckinghamshire.  I enjoy craft activities including jewellery making, knitting and needlework and am a member of a local craft club.


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This page is still in development! I’m thinking about whether to divide the content into sub-pages. Content-wise I have more to add – my presentations mainly.

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